SUPPORT
FREQUENTLY ASKED QUESTIONS
Here are some of the most common questions. If you still need help, feel free to contact us.
CONTACT USORDERS
Everything you need to know about placing and managing your order.
How do I place an order?
Browse our collections, choose your preferred style and size, add it to your cart, then follow the secure checkout process.
Can I change or cancel my order?
Please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to assist.
How will I know if my order is confirmed?
After checkout, you will receive an order confirmation email with the details of your purchase.
What if an item is out of stock?
Items may be restocked depending on availability. Check back regularly or contact our support team for assistance.
SHIPPING
Get the details on our worldwide shipping.
Do you ship worldwide?
Yes. LUMADE STORE offers worldwide shipping to supported destinations.
How much is shipping?
Shipping is free worldwide on all orders. There is no minimum order value required.
How long does delivery take?
Delivery time varies by destination and local carrier. Tracking details are provided once your parcel has been dispatched.
How can I track my order?
Once your order ships, you will receive an email containing your tracking information.
RETURNS & EXCHANGES
Not completely in love? We're here to help.
What is your return policy?
Eligible items can be returned within 30 days, provided they are unworn, unused and returned in their original condition.
How do I start a return?
Contact our support team with your order details and we will provide the appropriate return instructions.
Can I exchange an item?
Please contact our team regarding exchange availability. Options can vary depending on stock and destination.
How long does it take to receive my refund?
Once your approved return is received and inspected, your refund will be processed to your original payment method.
SIZING
Find the perfect fit for your style.
How do I choose my size?
Use the measurements shown in our size guide and compare them with your own measurements before ordering.
Do you have a size guide?
Yes. Please refer to the size guide available on the relevant product page or our Size Guide page.
What if the item doesn't fit?
If your item is eligible for return, contact our team within the return period for assistance.
Are the dresses true to size?
Fit can vary slightly by style. We recommend checking the individual product description and size guide before ordering.
PAYMENT
Secure and convenient payment options.
What payment methods do you accept?
Available payment methods are displayed securely during checkout and can vary by customer location.
Is my payment information secure?
Yes. Payments are processed through secure Shopify checkout and supported payment providers.
When will I be charged?
Your payment is processed when your order is successfully submitted through checkout.
Can I use a discount code?
If you have a valid discount code, enter it in the discount field during checkout before completing payment.
PRODUCTS
More information about our dresses.
What materials are your dresses made from?
Materials vary by product. Please check each product description for the most accurate fabric and composition information.
How do I care for my dress?
Follow the care instructions provided with your garment and on the relevant product page.
Do the colours look the same as on the website?
We aim to display colours accurately, but slight differences can occur due to lighting and individual screen settings.
Will you restock sold-out items?
Selected styles may be restocked. Availability can change, so please check our store regularly for updates.
STILL NEED HELP?
CONTACT OUR TEAM
We're here to help and usually respond within 24 hours.
CONTACT USPhone
Mon – Fri, 9AM – 5PM (AEST)
Address
Skennars Head NSW 2478
Australia